Overview
A full WhatsApp order management chatbot built for a fashion e-commerce store. Customers chat naturally, the AI understands intent, confirms orders, handles escalations, and logs every transaction without any human intervention.
The problem
Fashion stores running COD orders over WhatsApp lose track of orders, miss messages, and spend hours manually logging customer info. No system, no structure, constant follow-up.
What it does
- WhatsApp Trigger receives incoming customer messages
- Groq-powered AI Agent handles the full conversation flow
- Routes output by type: order, escalation, or fallback
- Order path: parses JSON, saves to Google Sheets, sends order confirmation via WhatsApp, notifies store via Gmail
- Escalation path: posts alert to Slack, sends escalation reply to customer
- Fallback: sends a normal WhatsApp reply
Stack
n8n, WhatsApp Business API, Groq, Google Sheets, Slack, Gmail
